FAQ

FAQ

Frequently Asked Questions

Welcome to the Garage Door Wizards FAQ page! To ensure you don’t have to wait in que for your queries, we’ve compiled answers to the most common questions we receive about our services, products, and company.

Whether you’re a homeowner looking to upgrade your garage door or a business owner needing reliable commercial garage door solutions, we’ve got you covered.

Garage Door Wizards proudly serves a wide range of areas. Our primary service area includes the regions of Georgia and South Carolina. If you're unsure whether we service your location, feel free to contact us directly.

Scheduling a service appointment with us is simple. You can either call us at 000 2324 39493 or email us at Info@orex.com. Additionally, we offer online booking through our website. Here, you can choose a convenient time for your appointment.

We accept a variety of payment methods to make the process as convenient as possible for you. These include major credit cards (Visa, MasterCard, American Express), debit cards, checks, and cash. We also offer financing options for larger projects.

Yes, we understand that garage door issues can arise at any time. That’s why we offer emergency services with an average response time of under 60 minutes. Whether it’s a broken spring, a malfunctioning opener, or a door that won’t close, we’re here to help when you need us most.

Residential Garage Door Services

We offer a diverse range of residential garage doors to suit any home’s style and needs. Our options include traditional steel doors, elegant wood doors, and modern aluminum doors. Each type is available in various styles, colors, and finishes to match your home’s aesthetic.

For optimal performance and longevity, we recommend having your residential garage door serviced at least once a year. Regular maintenance helps catch minor issues before they
become major problems. This ensures a smooth and safe operation. If your door is used frequently or is older, consider bi-annual servicing.

We offer smart garage door solutions that integrate with your existing smart home systems. These systems allow you to control your garage doors remotely. You even receive alerts if the door is left open. This enhances your home’s security and convenience.

Common signs that your garage door needs repair include:

  • Unusual noises such as grinding, squeaking, or banging
  • Slow or uneven door movement
  • The door does not open or close completely
  • The door is off its tracks
  • Visible damage to springs, cables, or panels


If you notice any of these issues, it’s best to contact us for a professional assessment and repair.

A new garage door is one of the most cost-effective home improvements you can make. It significantly boosts curb appeal and enhances security. This can improve energy efficiency with better insulation. Modern designs and features make your home more attractive to potential buyers. This offers a strong return on investment.

Commercial Garage Door Services

We service and install a wide range of commercial garage doors. This includes overhead doors, roll-up doors, fire-rated doors, and high-speed doors. Whether you need enhanced security, fire protection, or fast operation, we have the expertise to meet your specific requirements.

Commercial garage doors should be serviced at least twice a year to ensure they remain in optimal working condition. Regular maintenance helps prevent unexpected breakdowns. This extends the life of your door and ensures compliance with safety standards.

Yes, we offer a variety of customization options for commercial garage doors. These include color matching, logo placement, and design features that align with your brand’s aesthetic. Our goal is to provide a functional door that also enhances the overall look of your property.

Garage Door Wizards offers emergency repair services with an average response time of under 60 minutes. We understand that issues can arise at any time. Our team is ready to provide quick, efficient solutions to minimize disruption to your operations.

Yes, we stand behind the quality of our work with a comprehensive warranty on parts and labor. If any issues arise post-service, we’ll return promptly to make it right. We ensure your complete satisfaction and peace of mind.

Maintenance and Repair

Regular garage door maintenance offers several benefits, including:

  • Preventing unexpected breakdowns
  • Extending the lifespan of your garage door
  • Ensuring smooth and quiet operation
  • Enhancing safety by identifying potential hazards early
  • Saving money by addressing minor issues before they become major problems

Garage door springs typically last around 10,000 cycles, but their lifespan can vary. Signs that your springs may need a replacement include:

  • The door is hard to open or close
  • The door opens unevenly
  • Visible gaps or damage in the springs
  • Loud noises when the door operates

If you notice any of these signs, contact us immediately for a professional inspection and replacement.

If your garage door opener stops working, check the following:

  • Ensure the opener is plugged in and the circuit breaker hasn’t tripped
  • Replace the batteries in the remote control
  • Check the safety sensors for alignment and obstructions

If these steps don’t resolve the issue, contact us for professional troubleshooting and repair.

While some minor maintenance tasks, like lubrication and visual inspections, can be done by homeowners, most repairs should be left to professionals. Garage doors are heavy and operate under high tension. This makes DIY repairs potentially dangerous. Our trained technicians have the expertise and tools to handle repairs safely and effectively.

Installation and Replacement

The installation time for a new garage door varies depending on the complexity of the project and the type of door. Generally, most residential garage door installations can be completed within a day. Commercial installations may take longer, depending on the size and requirements.

When choosing a new garage door, consider the following factors:

  • Material: Steel, wood, aluminum, and composite materials each have their own benefits and drawbacks.
  • Style: Choose a style that complements your home’s architecture.
  • Insulation: Insulated doors are more energy-efficient and can help reduce noise.
  • Security: Look for features like robust locking mechanisms and smart technology integration.
  • Budget: Consider the total cost, including installation and potential maintenance.

Yes, we offer comprehensive warranties on all new garage door installations. This includes warranties on parts and labor, ensuring your investment is protected. Additionally, our satisfaction guarantee means we’ll make it right if you’re not completely happy with our service.

Yes, we offer disposal services for old garage doors as part of our installation package. Our team will safely remove and dispose of your old door, ensuring a seamless transition to your new one.

To Make Requests For Further Information, Contact Us

Call Us For Any Inquiry

(+1) 201 719 3488